Refund policy

We hope you enjoy the purchases you make from Arden Lane Inc. This Refund & Return Policy explains how Arden Lane Inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official website and delivered within the United States. We currently serve customers within the U.S. only.

Return Window

Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Requests submitted outside this 30-day period may not be accepted.

Conditions for Returns

To be eligible for a return and refund:

Items must be unused, undamaged, and in their original condition
All original packaging, labels, protective materials, manuals, accessories, and parts must be included
Early developmental educational toys and learning-focused products, including sensory toys, puzzle toys, stacking toys, shape-sorting toys, fine motor skill toys, Montessori-inspired learning toys, wooden learning sets, activity boards, pretend play items, and multi-piece educational toys, must be returned complete with all included pieces
You must provide proof of purchase, such as an order confirmation or order number

If returned items show signs of use, damage, missing parts, opened or damaged packaging, or any condition that prevents resale, we may refuse the return or provide only a partial refund.

For children’s educational products, sensory toys, developmental learning toys, and multi-piece learning items, we may be unable to accept returns if the item has been used, washed, damaged, or returned without proper packaging, due to safety, hygiene, and product integrity concerns.

Contact Us Before Returning

We may use different warehouses and logistics partners, so return addresses are not the same for every order. Do not send any items back to our office address without prior confirmation.

Before returning any item, please contact our support team within the return period:

Email: info@ArdenLaneToys.com
Phone: +1 (303) 241-6439

Please provide your name, order number, the item(s) you wish to return, and the reason for the return.

If your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required.

Returns sent without approval or to the wrong address may not be processed or refunded.

Return Shipping Costs

If the return is due to our error, such as the wrong item being shipped, an incorrect item, or a verified product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the evidence.

If the return is due to personal reasons, such as change of mind, preference, ordering the wrong item, or no longer needing the product, you are responsible for the return shipping costs.

Original shipping fees are generally non-refundable.

Damaged, Defective, or Missing Items

If your item arrives damaged, defective, or with missing parts, please contact us within 7 calendar days of delivery.

Please provide your order number along with clear photos or videos showing:

The outer shipping package
The inner packaging
The damaged item, defective area, or missing parts
Any labels or order information included in the package

After review, we will offer an appropriate solution according to the situation. This may include a replacement, partial refund, full refund, or other reasonable resolution.

Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved or not approved.

Approved refunds will be issued to your original payment method only.

Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item according to this Policy and place a new order on our Website.

Final Sale and Non-Returnable Items

Items marked as “Final Sale” or “Non-returnable” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

For safety, hygiene, and product integrity reasons, certain opened sensory toys, used children’s products, early developmental learning toys, items with missing parts, or items missing original packaging may not be eligible for return.